At Century Store, we engineer your RC aircraft delivery with the same precision we apply to our models. Whether you’re awaiting your first aerobatic marvel or expanding your fleet of gliders, here’s everything you need to know about shipping and returns.

Shipping Information

Global Delivery with Care

We ship worldwide (excluding some Asian and remote regions) using trusted carriers who handle your aircraft with the respect these precision machines deserve.

Shipping Options

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 days after shipping
    • Includes tracking and careful handling
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 days after shipping
    • Perfect for patient aviators building their collection

Order Processing

We prepare your aircraft for flight with the same attention to detail we’d want for our own models:

  • Processing time: 1-2 business days
  • Quality check before dispatch
  • Careful packaging to protect wings, fuselage, and delicate components

Our Return Promise

We stand behind our RC aircraft like pilots stand behind their planes. If your purchase doesn’t soar to your expectations, our returns process is designed to be as smooth as a perfectly balanced glider.

Key Return Details

  • Return window: 15 days from delivery
  • Condition: Original packaging with all documentation
  • Refund method: Original payment (Visa, MasterCard, JCB, PayPal)

Non-Returnable Items

Some aircraft are built for permanent service in your hangar:

  • Discontinued Aircraft (as marked in our menu)
  • Builders Kits with opened or partially used components
  • Chuck Gliders with signs of flight testing

Return & Exchange Process

Follow these steps with the same precision as pre-flight checks:

1. Contact Our Ground Crew

Email [email protected] within 15 days with:

  • Order number
  • Product name (e.g., “Aerobatic 450X” or “Indoor 0-600mm WingSpan”)
  • Reason for return/exchange
  • Photos if damaged

2. Receive Authorization

Our team responds within 2 business days with:

  • Return authorization number
  • Shipping instructions
  • Exchange options if applicable

3. Package Securely

Use original packaging with all accessories. For fragile items like gliders or flying wings, repackage with the same care we use when shipping to you.

4. Ship Your Return

Send to:

Century Store Returns
2914 New Creek Road
Fort Wayne, US 46802

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Timeline

Once we receive and inspect your return:

  • Processing: 3-5 business days
  • Refund Method: Original payment
  • Timeline:
    • Credit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Shipping costs are non-refundable except for our errors.

Exchange Policy

Want to swap your amphibious model for a different wing configuration? We offer exchanges for:

  • Different color/size of the same model
  • Alternative aircraft type (e.g., high-wing to aerobatic)
  • Equivalent value products if your original choice is out of stock

Exchanges follow the same process as returns. Indicate your preferred exchange item in your initial email.

Damaged or Incorrect Items

If your RC aircraft arrives damaged or incorrect (perhaps a bi-plane instead of the flying wing you ordered):

  1. Take photos of the packaging and product
  2. Do not attempt to fly or assemble
  3. Contact us immediately at [email protected]

We’ll arrange a prepaid return label if the error is ours and expedite your replacement with the same urgency we apply to pre-flight checks.

International Returns

For pilots outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Mark package as “Returned Goods” to avoid customs charges
  • Allow extra time for international shipping
  • Refunds processed in USD

Need Assistance?

Contact our flight crew at [email protected] or +1 [Phone Number].

Fly Fearless,
The Century Store Team