Welcome to Century Store’s FAQ section! As passionate RC aviation enthusiasts ourselves, we’ve compiled answers to the most common questions about our high-performance aircraft and global delivery solutions. If you don’t find what you’re looking for, our ground crew is always ready to assist at [email protected].

About Century Store

Who is Century Store’s typical customer?
We serve RC aviation enthusiasts of all skill levels who appreciate precision engineering and quality craftsmanship. Our customers range from beginners looking for their first high-wing trainer to experienced pilots seeking aerobatic marvels or limited-edition EDF jets. Builders who enjoy assembling kits and collectors of discontinued aircraft also frequently shop with us.
What makes Century Store different?
We combine an aviation enthusiast’s passion with military-grade precision in our operations. From our carefully curated collections of aerobatic aircraft and nostalgic bi-planes to our pilot-proven delivery system, every aspect of our service is designed with RC aviators in mind. Our aircraft-grade packaging and global tracking ensure your dream plane arrives in perfect condition.

Product Questions

What types of RC aircraft do you offer?
Our expertly curated collections include:
  • Aerobatic models for precision flying
  • Bi-planes for nostalgic aviation enthusiasts
  • EDF jets for high-speed performance
  • High-wing trainers for beginners
  • Amphibious models for water operations
  • Chuck gliders and flying wings
  • Builder kits for DIY enthusiasts
  • Indoor flyers (0-600mm wingspan)
  • Discontinued and rare aircraft models
Are your models ready-to-fly or require assembly?
We offer both options! Most of our aircraft come ready-to-fly (RTF), while builder kits are available for pilots who enjoy the assembly process. Product descriptions clearly indicate the assembly requirements for each model.
Do you offer spare parts for your aircraft?
Yes, we carry spare parts for most of our current models. For discontinued aircraft, parts availability may be limited. Contact our support team with specific requests.

Ordering & Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are processed securely through encrypted channels.
Is my payment information secure?
Absolutely! We use industry-standard encryption for all transactions. Your payment information is processed securely and never stored on our servers.
Can I modify or cancel my order after placement?
Orders can typically be modified or canceled within the first 2 hours after placement during business hours (9AM-5PM EST). After this window, our crew begins processing your order with military precision, making changes difficult. Contact us immediately at [email protected] if you need to modify an order.

Shipping & Delivery

Where do you ship?
We ship globally to most territories, except certain Asian regions and remote locations due to aviation logistics restrictions. Contact us at [email protected] for specific country inquiries.
What shipping options are available?
We offer two flight paths for your order:
  1. Express Delivery Squadron: Carried by DHL or FedEx (10-15 days after dispatch) – $12.95 flat rate
  2. Free Shipping Wing: Carried by EMS (15-25 days after dispatch) – FREE for orders over $50
All orders undergo 1-2 days of quality verification and secure packaging before dispatch.
How are fragile items like gliders packaged?
Discontinued aircraft and fragile gliders receive special treatment with custom crating and aircraft-grade protective materials. Our packaging is designed to withstand the rigors of global transit while keeping your model in perfect condition.
Can I track my order?
Yes! All orders come with real-time tracking from our warehouse to your runway (doorstep). You’ll receive tracking information once your order is dispatched.
What if I live in a remote area?
Additional transit days may apply for high-altitude or island destinations. Our support team can provide more specific estimates if you contact us with your location details.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window after delivery. If you’re not completely thrilled with your aircraft’s performance, our ground crew will walk you through the simple return process. All returns must be in original, undamaged condition with all packaging and accessories.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method for returns.
How long do refunds take?
Once we receive and inspect your return, refunds are typically processed within 5-7 business days. The time it takes for the credit to appear in your account depends on your payment provider.

Technical Support

Where can I find assembly instructions for builder kits?
Detailed instructions are included with all builder kits. For digital copies or additional assistance, contact our support team.
Do you offer technical support for your products?
Yes! Our team of RC aviation experts is available to help with technical questions about our products. Contact us at [email protected] with your specific inquiry.
Can I get recommendations for my skill level?
Absolutely! Whether you’re a beginner looking for your first high-wing trainer or an experienced pilot seeking an aerobatic challenge, we can recommend the perfect aircraft for your skill level. Just let us know your experience and preferences when you contact us.

Ready for takeoff? If you have any other questions, don’t hesitate to reach out to our support team at [email protected]. We’re here to ensure your RC aviation experience is nothing short of spectacular!

Fly Fearless,
The Century Store Team